Terms of Service

1. Who we are

HostingBaba ("we", "us") provides virtual private servers. By ordering, you ("the customer") agree to these terms.

2. The service

We provide a virtual private server with the resources listed on the plan you bought. Servers are provisioned on infrastructure operated by our upstream providers. We aim to deliver within two hours of payment clearing.

3. Payment

Service is billed monthly in advance. There is no minimum contract. If payment is not received by the due date, we will contact you; service may be suspended seven days after the due date and deleted thirty days after the due date.

4. Your responsibilities

You are responsible for everything that happens on your server, including anything done by anyone you give access to. You must comply with our Acceptable Use Policy. You are responsible for your own backups unless you have bought a managed backup service from us.

5. Suspension and termination

We may suspend a server immediately where we find active abuse as defined in the Acceptable Use Policy, or where required by law or by our upstream provider. Where circumstances allow, we will tell you first and give you a reasonable chance to put it right. We will tell you the reason in every case.

6. Availability

We target 99.9% monthly availability, excluding scheduled maintenance announced in advance and events outside our control. We do not guarantee uninterrupted service.

7. Liability

Our liability to you is limited to the amount you paid us in the month in which the problem occurred. We are not liable for lost profit, lost data, or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.

8. Changes

We may change these terms. We will give you at least thirty days' notice by email before a change takes effect, and your price will not rise during a month you have already paid for.

9. Law

These terms are governed by the law of England and Wales.